Returns & Exchanges

All of our products are made to order using print-on-demand production through Printful. Because of this, we handle returns and exchanges a little differently from traditional retail.

Please read the information below carefully before placing your order.

Made-to-Order Policy

Each item is printed specifically for you once an order is placed.

For this reason, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Colour or style preference

  • Ordering the wrong item

We strongly recommend checking size guides and product details before purchasing.

Damaged, Defective, or Incorrect Items

We do offer replacements or refunds if:

  • Your item arrives damaged

  • There is a printing or manufacturing defect

  • You receive the wrong item

If this happens, please contact us within 14 days of delivery with:

  • Your order number

  • A clear photo of the issue

  • A brief description of the problem

Once verified, we will arrange a free replacement or refund at no additional cost.

Size Exchanges

Because all items are printed to order, we cannot offer size exchanges.

If you’re unsure about sizing:

  • Please refer to the size chart on each product page

  • Measure a similar item you already own for comparison

Refunds

Approved refunds (for damaged or incorrect items only) will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account once processed.

Shipping costs are non-refundable unless the return is due to an error on our part.

Return Shipping

For approved issues:

  • You may not be required to return the item

  • If a return is needed, we will provide instructions

Please do not return items without contacting us first, as unsolicited returns may not be processed.

Lost Packages

If your order is marked as delivered but not received:

  • Please contact us within 30 days of the estimated delivery date

  • We’ll investigate with the carrier and Printful to resolve the issue

International Orders

For international shipments:

  • Customs fees, duties, and taxes are non-refundable

  • We are not responsible for delays caused by customs processing

How to Contact Us

If you have an issue with your order, please contact us via our Contact Us page with your order details and we’ll be happy to help.